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Price override

Dasha ShakovReviewed by Dasha ShakovVP Marketing, Proton

Updated

What is price override?

A price override is a manual change to the price the ERP calculated for an order line, made to match a competitor, keep a promise or save a sale. Reps and CSRs make them, and each lowers margin a little, so distributors record who made it and why.

Price override example

“The other guys are $8 cheaper on that pump.” The CSR matches the price, and the ERP logs the override with a reason code for the sales manager’s month-end review.

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