Proton vs. SugarAI

A new name.
The same horizontal CRM.

SugarCRM just rebranded as SugarAI. But a new logo doesn't make it purpose-built for distribution. Proton was built from the ground up for distributors — and it shows in every rep's results.

See Proton in action
Trusted by leading distributors
MSCR.S. HughesORS NascoVallenBenco DentalSwishBPI
2.6x
average sales growth clients see in year one with Proton
11x
average ROI Proton clients gain
42%
higher user engagement vs. all-purpose CRMs
12 wks
average time to go-live

SugarAI rebranded. Proton was built for you.

SugarCRM spent 22 years building their platform to stretch across every industry. Renaming it SugarAI doesn't change that. Proton has been 100% focused on distribution since day one — and that focus compounds in every feature we ship.

Distribution-native

Purpose-built for how distributors sell

Proton was founded by a distributor, built with distributors, and designed around distributor workflows. Wallet share gaps, reorder patterns, ERP-driven recommendations — these aren't add-ons. They're the foundation. SugarAI serves 120+ countries across every industry. That's not a strength for you.

True AI vs. rules

Deep learning, not green/yellow/red rules

Sales-i (now part of SugarAI) built its alerts on pre-defined rules and segmentation. Proton uses deep learning trained on your full ERP transaction history — identifying complex patterns that rules can't catch. That's the difference between a report and a revenue engine.

One platform

CRM, PIM, and eCommerce AI — connected

SugarAI is a CRM. Full stop. Proton is a platform — CRM, Product Information Management, and eCommerce AI all sharing the same data layer. Every order, every rep action, every enriched product feeds back into smarter recommendations everywhere.

Acquisition uncertainty

A clear roadmap, not a rebrand story

SugarAI acquired Sales-i in 2024 and is still integrating a distribution-focused tool into a horizontal CRM. Product direction is uncertain. Proton has been distribution-only since 2018 — every dollar we invest goes toward making distributors grow faster. No distraction. No integration debt.

A CRM your reps use because they love it — not because they’re told to

Tell reps who to call and what to sell

Proton surfaces AI-powered recommendations every morning — which accounts are at risk, which products to pitch, which customers haven't ordered in 90 days. Reps stop guessing and start selling.

ERP integration out of the box

Proton connects to any ERP and pulls in transaction history, customer-specific pricing, and inventory data. Your reps get full account context without digging through five systems.

Proactive churn prevention

Know which accounts are declining before they leave. Proton flags at-risk customers with health scores so your team can reach out early — not after the damage is done.

Pronto: your reps’ AI teammate

Pronto lives inside Proton CRM. Reps ask it for call prep, product research, email drafts, and note logging — cutting the admin work that kills selling time.

Full pipeline visibility for leaders

See what every rep is doing, which accounts are growing or declining, and where the biggest opportunities sit. Stop managing in the dark.

SOC 2 Type II certified

Proton is the only distribution CRM with SOC 2 Type II compliance, plus enterprise features like SSO and sandbox environments. Security your IT team can trust.

See what our customers have to say

Adam Crews

“With Proton, our sales reps don’t need to dig through account history or juggle gap reports anymore. They simply hop into Proton, see which customers are at-risk, and start reaching out.”

Adam Crews
Director of Sales — CSSI
Mike Burns

“Before Proton, our sales team had to use multiple tools. Proton removed a lot of friction and allowed them to track who they talked to, about what, and the follow-up steps.”

Mike Burns
CIO — Benco Dental
Amanda Manson

“With just a few clicks, our sales team can identify and target the most promising accounts, and access all the information they need to close more deals.”

Amanda Manson
Inside Sales Manager — Purity Life

Frequently asked questions

How is Proton different from SugarAI / Sales-i?
SugarAI acquired Sales-i — a rules-based reporting tool — in 2024 and has been integrating it into a horizontal CRM platform. Proton was purpose-built for distribution from day one. Our AI uses deep learning on your full ERP transaction history, not pre-defined green/yellow/red rules. And unlike SugarAI, Proton is a full platform — CRM, PIM, and eCommerce AI — all connected by the same data layer.
Will Proton integrate with my ERP?
Yes. Proton integrates with any ERP system, pulling in customer-specific pricing, transaction history, inventory, and more. Our AI analyzes this data and turns it into an actionable, rep-friendly format on desktop and mobile. Most customers are live in 12 weeks.
What if my reps are already resistant to a new tool?
Proton is designed around rep adoption — not management reporting. Reps open it because it tells them who to call and what to pitch, not because their manager told them to log calls. We see 2x higher CRM usage than all-purpose platforms, and we provide hands-on onboarding so every rep gets up to speed fast.
How quickly can we see results?
Clients go live in an average of 12 weeks. From there, the data compounds — on average, Proton customers see 2.6x sales growth in their first year and an 11x return on their investment. Teams of 50+ reps are eligible for a personalized walkthrough.

See why distributors choose Proton over SugarAI

Teams of 50+ are eligible for a personalized walkthrough. Here’s what you’ll get:

A side-by-side comparison of Proton vs. SugarAI for your specific workflows
Insights from distributors who switched and what changed for their reps
A full platform overview tailored to your business and team size